My USB connected LabelWriter fails to print, how can I resolve this?

Windows

Solution 1

  1. Verify that labels are correctly loaded in the LabelWriter. The LabelWriter should form-feed one label at a time. If it feeds more than one label, click here for information on how to load the labels on the spool and in the LabelWriter.
  2. Power cycle the LabelWriter. Disconnect the power cord for thirty seconds and reconnect.
  3. Open the DYMO Label Software. Click File, select Change Printer, verify you are printing to the correct LabelWriter, and print a label.
  • If you successfully printed a label and have a LabelWriter 400 or LabelWriter 400 Turbo, you must update the firmware in the LabelWriter.
  • Click here and select RUN (or OPEN).  The LabelWriter Firmware Updater utility will appear on screen.   Follow the on-screen instructions to update the firmware.

Solution 2

  1. Exit any open applications and run the LWRemove utility. For more information on using the LWRemove utility, click here.
  2. Open the DYMO Label Software and print a label.

 

Macintosh

Solution 1

  1. Verify that labels are correctly loaded in the LabelWriter. The LabelWriter should form-feed one label at a time. If it feeds more than one label, click here for information on how to load the labels on the spool and in the LabelWriter.
  2. Power cycle the LabelWriter. Disconnect the power cord for thirty seconds and reconnect.
  3. Open the DYMO Label Software. Click File, select Change Printer, verify you are printing to the correct LabelWriter, and print a label.
  • If you successfully printed a label and have a LabelWriter 400 or LabelWriter 400 Turbo, you must update the firmware in the LabelWriter.
  • Click here to download the firmware update utility for Macintosh.  This will create a file, LabelWriter Firmware Updater, in your Downloads folder.  Double-click on LabelWriter Firmware Updater  and follow the on-screen instructions to update the firmware.

Solution 2

  1. Open System Preferences and click Print & Fax. Delete the LabelWriter from the Printer List and re-add the LabelWriter.
Open the DYMO Label Software and print a label.